Transforming Omnichannel Retail Order Management with Advanced Solutions
Client Overview
Our client, a well-known retailer, required modernizing their operations by implementing a comprehensive digital infrastructure for omnichannel order management. Their only options for managing online sales and tracking inventory were in-store transactions and manual processes before the lack of an app or website.
The client wanted to create a system from the ground up to optimize their operations and improve the customer experience because of the growing demand from customers for online purchasing and expedited delivery.
The Challenge
The absence of a digital platform posed serious operational issues for the client. Orders processed manually led to delays, inefficiencies, and a high rate of inaccuracy. They had trouble managing stock without real-time inventory management, which resulted in mismatches and lost sales chances.
Furthermore, their lack of an internet presence prevented them from fulfilling pre-orders or offering fulfillment options like Buy Internet, and Pickup In-Store (BOPIS), which in turn prevented them from meeting the growing demand for online purchasing.
Seamless connection with their shipping, POS, and ERP systems was also necessary due to their fragmented system architecture.
Success Metrics
The Solutions
We proceeded from scratch and developed a complete omnichannel order management system, giving clients everything they needed to effectively handle orders, inventory, and fulfillment through a variety of channels. Among the solution’s primary characteristics were:
- Real-Time Inventory Tracking: To ensure precise stock levels and lower the possibility of over or underselling, the system offers a real-time view of inventory across stores and warehouses.
- Optimal Order Fulfillment: By employing intelligent routing, the system automatically designates orders to the closest, most convenient fulfillment site under delivery time, stock availability, and proximity.
- BOPIS & Pre-Order Support: Customers may now place orders online and pick up their purchases the same day in-store due to our enabled Buy Online, Pickup In-Store feature.
- Integration with POS, Shipping, and ERP Systems: The system works in unison with the client’s POS, shipping, and ERP systems, ensuring that all platforms can interact efficiently and with little errors or manual intervention.
- Customized Dashboards & Reporting: To assist the client in making data-driven decisions, we installed user-friendly dashboards that measure sales, inventory, and order fulfillment performance in real time.
Achieved Results
Online sales increased by 50%, inventory accuracy improved by 35%, and order processing efficiency increased by 40% as a result of the implementation. Improved customer satisfaction and smooth omnichannel operations were made possible by this transition.
Are you ready to employ cutting-edge omnichannel solutions to optimize your retail processes? To improve order handling and increase sales, get in touch with us right now!
