Advanced AI Emotion Recognition in Therapy
Client Overview
Our client is a leading provider of digital consultation services and therapies globally. Positive feedback and consistent growth reflect their outstanding services and strong market presence in their sector. Despite their success, clients find a gap in their service delivery.
They observed inconsistent client engagement, which not only impacted the sessions but also highlighted the issue of overall treatment effectiveness.
The Challenge
The client faced several difficulties despite their constant commitment to providing excellent service:
- There is less emotional visibility through online sessions.
- Inability to personalize therapy in real-time based on emotional state.
- No integration of multimodal emotional data across sessions.
- Users often miss appointments or drop off therapy altogether without explanation, making it hard to track progress.
- There is also a language barrier in consultation across the globe, and limited capacity of sessions. So our client found it challenging to provide fast and accurate therapy sessions.
Success Metrics
Our Solutions
We deployed a cutting-edge multimodal AI solution designed to detect and analyze human emotions through facial expression analysis, voice tone, and sentiment analysis.
Emotional Timeline Dashboard, Textual Sentiment Understanding, and Privacy-Preserving AI Architecture.
These implementations helped in Real-Time emotion tracking via video input (micro-expressions, gaze, tension).
A therapist-facing interface showing emotional fluctuations across sessions.
Achieved Results
The client’s consultation services significantly improved through our AI-driven solutions. Our AI-driven solutions helped them to increase the user engagement rate by 60 percent, increase therapy booking sessions by 45 percent, and increase the global reach by 50 percent.
