The client struggled to reach a broader audience and deliver efficient services without a dedicated mobile and web application. Access to mental health treatment was hampered by geographic restrictions that limited their services to local clients. It was difficult to customize services to meet each client’s demands because manually tracking client progress was time-consuming and prone to inaccuracies. Since they felt abandoned, users engaged and retained less as a result of the lack of personalization. A digital solution is desperately needed to improve customer service and broaden options, as worries about data management and privacy also eroded trust in the coaching relationship.

We developed a scalable digital platform with a user-engagement focus to address the issues that mental health coaches encounter and improve service delivery for numerous practitioners. The platform offers secure chat and video conferencing options for easily available support, as well as configurable dashboards for tracking clients in real-time and an effective system for scheduling appointments.

We also introduced a community forum to lessen isolation and a mobile app with wellness recommendations, guided meditations, and mood tracking to empower customers on their paths toward mental health.

We put robust encryption into place and complied with privacy laws to protect data. We can improve mental health services by expanding the clientele and enhancing coaching across many practitioners by giving coaches access to analytics technologies.